Frequently Asked Questions
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Below are some frequently asked questions about windshields and insurance. Please contact us with any additional questions you might have about our service, pricing, scheduling, products, and availability.
Auto Glass
The National Glass Association (NGA) recommends that any damaged windshield be fixed as soon as possible. Most windshield ‘chips’ can be repaired if the damage is not in the driver’s ‘line of sight’ and is smaller than the size of a silver dollar, including any cracks. This could save you and your insurance company hundreds of dollars. If the break is larger, or in the driver’s ‘line of sight’, most insurance companies recommend the windshield be replaced. Whatever a repair or replacement needs to be done, Clear Cut provides both services for your convenience.
Yes, your windshield was designed as the #1 safety restraint system in your vehicle. Auto manufacturers state your windshield provides up to 60% of your roof’s crush protection in a rollover accident. Your windshield also provides the backstop support for your passenger-side airbag in a front-end collision. If your windshield pops out in a collision or rollover, you could be ejected or crushed. It is important to know who is replacing your windshield – your life could depend on it.
In many cases, windshield repairs can be completed in 30 minutes or less. Windshield replacements depend on the make and model of your vehicle. Because of the complexity of some vehicles, it could take as long as 3 hours to complete, however, most vehicles take about an hour to properly remove and replace a windshield. Auto manufacturers recommend a full cutout method when removing the windshield. This method takes a bit longer but quality takes time.
Our technicians use the best materials, including the industry’s adhesives that only require a one-hour safe drive away time. That means that once our technician sets your new windshield in place, it will only be one-hour from that time that you can safely drive your vehicle. If we are replacing glass where no urethane is needed, then the service usually takes less than an hour and no cure time is needed.
OEM stands for Original Equipment Manufacturer. OEM glass is produced from original equipment-style tooling and meets the vehicle manufactures specifications for safety and quality. Because automobile manufactures contract with numerous OEM glass fabricators, there could be more than one brand windshield that will meet their specifications for your car. If you are looking for a certain ‘brand’ of glass, please let us know, we will work with your insurance company to help. In cases where your insurance company will not approve the additional costs for the certain brand, we are happy to discuss all the options with you.
In many cases, we can get you scheduled for service the very next day. In case of vandalism, or other emergency, we will do our best to get you serviced same day. Call us now to check our availability.
By law, the State of Arizona grants you, the consumer, the Right to Choose which company repairs your car. You may find that your insurance company tries to direct you to a shop that gives them the cheapest price. Since not all shops follow safe installation procedures, your insurance company has no way of knowing what kind of job will be done on your car. You do not have to go where your insurance company tries to steer you. If you decide to go where your insurance company wants you to go, make sure you ask about glass quality, urethane and primer sealants, safe drive-away times, and written warranties.
Most of our customers have full glass coverage with their automobile insurance policy. Making the cost of the entire repair or replacement FREE to you. Clear Cut Glass is recognized by all major carriers as an approved provider of windshield repair and replacement services. We work directly with the insurance companies every day, and we’re happy to work with yours. We’ll contact them with you on the line, verify you have specific coverage before any work is done, handle all the paperwork, collect any deductibles, then complete the work with no need for you to worry or delay. We will even bill the insurance carrier directly so there are no out-of-pocket expenses for you.
Auto Insurance
Each insurance company has their own restrictions on the use of dealer parts. Normally, the insurance companies will not authorize dealer glass and products – unless dealer is the only available option. If your insurance provider will not authorize payment for dealer parts, we can use the parts you wish, and just charge you the difference. Either way, we will do whatever we can to ensure your satisfaction.
If you don’t have full glass coverage on your insurance policy, no problem. Clear Cut offers multiple payment options including cash, checks, VISA, and MasterCard. Call us today for a cash quote!
No, we’re experts at helping verifying coverage, filing the claim, and handling all the paperwork. Just call our office and let us help with the process.
In most cases, insurance companies do not count auto glass damage as a claim on your policy that would raise your insurance rates. Unlike accidents, windshield replacements are no-fault comprehensive claims and cannot cause rates to increase. To be certain, please refer to your policy, or contact your agent and/or insurance provider to confirm your specific coverage.
We’re happy to complete the repair or replacement of your auto glass anywhere that’s convenient to you and your schedule. We provide service all over the greater Phoenix area, Tucson, and even in many cities throughout Northern Arizona. Check our service area to find out more, or simply give us a call.
